1. General Information
The Hotel CHI , located at Gran Via de les Corts Catalanes, 455, 08015, Barcelona (Spain), guarantees the protection and confidentiality of personal data provided by users through its website and various communication channels.
The data provided will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, and will be used solely for purposes related to the management of reservations, customer service and informative communications of the hotel.
2. Tariff conditions
2.1. Prepaid and non-refundable rate
The hotel will charge the total amount of the reservation to the credit card provided at the time of booking.
If the card is invalid or does not have sufficient credit, the hotel reserves the right to cancel the reservation.
It is mandatory to present the credit or debit card along with the ID card or passport of the holder when checking in.
Tourist tax not included: €7.70 per person per night, payable directly at reception.
Important: This rate does not allow modifications or cancellations for any reason.
In case of non-show, the amount charged will not be refundable.
Hotel CHI reserves the right to correct any typographical or content errors on its website, and undertakes to rectify them as soon as possible.
Groups: When booking more than 3 rooms, special conditions and supplements may apply.
2.2. Flexible rate (direct payment at the hotel)
Prices valid only for individual bookings, not applicable to groups or special events.
Prices and offers subject to availability and minimum stay conditions.
Tourist tax not included: €7.70 per person per night, payable at reception.
Payment: The amount will not be charged in advance, except for non-refundable rates or if expressly stated.
In case of no-show, a charge will be applied according to the cancellation policies.
Free cancellation up to 72 hours before arrival. After that time, a one-night charge will apply.
Hotel CHI reserves the right to correct any errors in the published information.
3. Stay Policies
3.1. Check-in and check-out
Check-in: from 2:00 PM
Check-out: before 11:00 am
Early check-in and late check-out services are not offered.
Guests can store their luggage free of charge at the hotel's luggage storage before check-in or after check-out.
3.2. Occupation
Only those officially registered in the reservation and who have presented their identity document or passport at reception during the check-in process will be allowed to access and stay in the rooms.
For security reasons and in compliance with current regulations, access and overnight stays are not permitted for unregistered guests. External visitors must be notified and authorized in advance by reception.
The hotel reserves the right to deny access to any person who is not registered as a guest.
3.3. Group Policy
Hotel CHI is primarily geared towards individual bookings and does not operate as a specialized group management establishment.
Any reservation of more than 3 rooms will be considered a group reservation, even if these have been made through separate reservations, different names, different sales channels or on close dates, when the hotel detects that they are part of the same joint stay.
Group bookings must be requested and approved in advance by the hotel. The establishment reserves the right to apply special conditions regarding payment, deposit, cancellation, and house rules, as well as to refuse group bookings that have not been previously authorized by management.
In the event that an unannounced group booking is detected, the hotel reserves the right to review the booking conditions and take appropriate measures in accordance with the establishment's internal policy.
4. Hotel Services
Breakfast buffet: available from 7:00 to 10:00 with a wide selection of hot and cold products.
If you are traveling by car, please go to reception first to collect your parking ticket before heading to the car park .
We offer private 24-hour parking, located just 160 m from the hotel, at a rate of €22 per 24 hours.
Swimming pool and solarium: free access for guests on the top floor.
24-hour reception, free Wi-Fi, luggage storage and laundry service.
5. Cancellation and payment policy
5.1. Refundable Fee
Payment is made directly at the hotel.
Free cancellation up to 72 hours before arrival day.
Cancellations made after the deadline will be charged for one night's stay.
In case of no-show, the first night will be charged and the rest of the reservation will be cancelled.
5.2. Non-refundable fee
Full payment required in advance.
No exchanges or returns allowed.
If you have not paid for your stay using a virtual card, a secure Paygold Redsys link will be sent to the email and phone number indicated in the booking (valid for 24 hours).
If payment is not made within that period, the reservation may be automatically cancelled.
If you have any questions or suspect fraud, please contact the hotel directly at chi@hotel-chi.com
or to +34 933 257 804 .
6. Activities and experiences in Barcelona
At reception you can purchase tickets for the tourist bus, flamenco shows, excursions, museums, Camp Nou, and more. Our team will be happy to help you plan your visit and make the most of your stay.